Return & Refund Policy

🎯 30-Day Money Back Guarantee

At Artaku, we stand behind every frame we create. Each shadow box is handcrafted with precision, care, and a love for anime — the kind of art we’d proudly display ourselves.

We want you to feel confident when ordering from us. That’s why we offer a 30-day money-back guarantee on all purchases.

💬 Not in love? No worries.

If, within 30 days of receiving your art, you’re not completely satisfied, you may return it and receive a full refund, including the original shipping charges. That’s how confident we are in the quality and craftsmanship of our work.

📦 Return Shipping

Return shipping costs are your responsibility unless the item is defective or damaged, in which case we’ll cover everything.

This policy applies only to orders made through our official Artaku online store.

✅ How It Works:

1. Contact us at info@artaku.shop with your order number.

2. Return the item in its original condition and packaging.

3. Once we receive and inspect your return, we’ll confirm by email.

4. Your refund will be processed within 5 business days.

We’re here to make sure your experience is as smooth and enjoyable as the art we create.

Questions? Reach out anytime — we’re fans too.